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Medical Receptionist Course

Medical receptionists are the face of general practices. They are the first point of contact for patients, handle sensitive information and juggle many tasks.

Working with doctors comes with great responsibility. How the support team performs has a huge impact on patient satisfaction, practice credibility and keeping patients and the team safe from adverse outcomes.

Sign up for this two-day course to refresh your skills or learn the new rules and expectations.

Workshop learning:

  • The importance of the reception role in the practice patient relationship:
    communication; professionalism; responsibilities.
  • The fundamentals for support staff: privacy, risk identification and improvement, data quality.
  • The receptionists’ role in critical systems: recalls, reminders; appointment booking, triage; telephone messages; patient identification; guardianship and child consent; billing: the practice process, dealing with Medicare and using item numbers.
  • Managing multiple doctors and handle difficult and physically aggressive patients.
  • Undertaking risk management activities and being aware of legal issues.
  • Current e-health developments.
  • CPR in an emergency situations.

Download a registration form.

Venue: Opal Cove Resort, Opal Blvd, Coffs Harbour

Date/Time: Multi day | Thu 20 Feb - Fri 21 Feb 2020, 9:00 am - 5:15 pm (8hrs both days) AEDT

Cost : $345

Event Organiser: RACGP

Phone: (02) 9886 4703

Email: Click here


Download Event Flyer

flags We acknowledge the traditional custodians of the land we live and work, the Bundjalung, Arakwal, Yaegl, Gumbaynggirr, Githabul, Dunghutti and Birpai Nations, and their continuing connection to land, sea and community. We pay our respects to elders past, present and future.

North Coast Primary Health Network is an Australian Government Initiative.

Australian Government PHN North Coast

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flags We acknowledge the traditional custodians of the land we live and work, the Bundjalung, Arakwal, Yaegl, Gumbaynggirr, Githabul, Dunghutti and Birpai Nations, and their continuing connection to land, sea and community. We pay our respects to elders past, present and future.