icare invites you to attend a Workers Insurance Forum in Port Macquarie. Hear from icare’s experts and meet with key contacts.
The purpose of this event is to:
- Provide tools on how to reduce incidents within workplaces.
- Increase understanding on the impact of traumatic events on worker’s behaviours and mental health.
- Give practical advice on resilience around customer behaviours in customer service industries.
Light refreshments will be provided.
Agenda on the day will include:
Respect and Resilience in Customer Service
Presented by Ashley Aulburn – icare Community Manager
This presentation focuses on dysfunctional customer behaviour in the customjer service industries, including the devastating physical, psychological and social health impacts on an organisation.
Understand how proactive intervention can minimise these impacts and other associated risks and costs to an organisation.
Understanding Complex Trauma
Presented by Jade Alexander – icare Mental Health Team Leader
In this session we will discuss the importance of understanding complex psychological trauma and its impact on worker beliefs and behaviour.
You will hear about small ways to modify practices and interactions with others that encourage positive relationships and engagement with recovery.
Special Guest Speaker – Paralympian Kahi Puru
Kahi lost his leg after a workplace forklift accident. He trains six days a week and represented Australia in weightlifting at the 2000 Sydney Paralympics.
Kahi shares his story in the hope that others understand the importance of workplace safety.
Any questions please email: firstname.lastname@example.org