North Coast Primary Health Network had a chat with Coffs Harbour pharmacist Tanya Maloney who shared how she uses My Health Record in providing care to her patients.
Tanya registered her pharmacy as a provider for My Health Record (MHR) in May 2017 after North Coast Primary Health Network (NCPHN) got in touch to explain the registration process and benefits.
“It makes sense as a health professional to use the technology available to improve customer service. The training provided by NCPHN demonstrated a range of benefits for sharing, viewing and uploading of records.
“And we are already realising the benefits in patient care. It’s particularly useful for viewing the records uploaded by GPs, hospitals and specialists.
“Being able to access hospital discharge information for patients is really helpful as we can quickly see what medication changes have been made and take action on those. This includes patients with Dose Administration Aids needing new medication and delivery of their medication after a hospital stay. We don’t have to rely on what the patient tells us, as we can view medication changes quickly on our dispensing records.”
Easy access to MHR also helps with compliance issues.
“We can view the time between dispensings and identify potential issues with multiple prescribing by viewing data from sources such as other pharmacies, GPs, hospitals and specialists. In this way MHR allows us to discuss any difficulties with the patient in their medication review and help improve their health outcomes.”
Tanya explained that because MHR is integrated with the pharmacy’s software (FRED) staff can easily identify if a patient has a record and view their profile without interrupting their workflow.
“It’s also a seamless process for uploading scripts dispensed to My Health Record as this happens automatically without us having to do anything. “
My Health Record also helps when dispensing and counselling patients.
Tanya said that a common scenario was when a patient had two different medication scripts and wasn’t sure which one was current, or if they should be ceasing a medication.
“Previously we would have had to call the doctor’s surgery to confirm a dosage or a change to medication and there may have been a delay in receiving the information. Now we can view this easily through MHR. It saves time at both the pharmacy and at the doctor’s surgery.”
Tanya encourages all pharmacies to become registered and emphasises that businesses can start to use the system slowly to minimise any potential impact on workflow.
For support with My Health Record, phone NCPHN’s Digital Health Team on (02) 6618 5400.
This article was originally published in HealthSpeak, Issue 24, April 2019.
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