Health Literacy

Health Literacy is about people being able to access, understand and act on health information and services.  Watch The 'What Is Health Literacy?' Video Here

The Northern NSW Health Literacy Project is working on improving communication from health professionals and health services to ensure health information and services are easy to access, understand and act on.

Research tells us that by improving the way we communicate, we can help people to:

The pieces of the Health Literacy puzzle

  • The places where health care is provided:
    This includes making sure places are easy to find and get to, and that once you arrive it is clear where you need to go.
  • The people who provide health care:
    This includes all staff at a health service, like doctors and nurses, allied health and even the people who greet you at the front desk.
  • Health information that makes sense:
    This includes any written information, like brochures and fact sheets, posters, websites and letters.
Workshops for community members

New! The Northern NSW Health Literacy Project is working on improving communication from health professionals and health services to ensure health information and services are easy to access, understand and act on.


Workshops for health professionals

Learn skills and strategies for health services and health professionals to communicate effectively, including:

  • Writing Consumer Friendly Health Information
  • Using Plain Language
  • Using Teach-Back to confirm understanding
  • Checking the health literacy of your organisation
  • Plan and implement a Health Literacy Improvement Project
  • Health Literacy for Accreditation and Professional Development
Click here to contact the Health Literacy Team to book a workshop.

New! The Northern NSW Health Literacy Project is working on improving communication from health professionals and health services to ensure health information and services are easy to access, understand and act on.

Health Literacy Website

This website was designed to support the Health Literacy project by providing information, resources and links for health professionals and community members to:

  • Learn about health literacy
  • Learn strategies to improve health literacy. These strategies can differ depending on whether you are a health professional or a community member.
  • Health professionals can register to create health literate health information (like brochures and fact sheets). There is also a library of health literate health information that others have developed.

Click here to download the Health Literacy Framework.


NNSW Health Literacy is a project being delivered in partnership with our integrated care team. Click here to find out more about integrated care.

For more integrated care programs and projects, click here.

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flags We acknowledge the traditional custodians of the land we live and work, the Bundjalung, Arakwal, Yaegl, Gumbaynggirr, Githabul, Dunghutti and Birpai Nations, and their continuing connection to land, sea and community. We pay our respects to elders past, present and future.

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flags We acknowledge the traditional custodians of the land we live and work, the Bundjalung, Arakwal, Yaegl, Gumbaynggirr, Githabul, Dunghutti and Birpai Nations, and their continuing connection to land, sea and community. We pay our respects to elders past, present and future.