Quality improvement involves reviewing all aspects of general practice with the goal to provide optimal patient and clinical care. Ongoing review of all aspects of patient care, clinical operations and general service delivery are the hallmark of quality improvement.
This process involves all members of the general practice team and is usually lead by the practice manager, the managing principle owner and/ or the quality officer.
Practice Support Program
North Coast Primary Health Network provides each general practice and Aboriginal Medical Service with a designated Quality Improvement Support Officer. They can provide support and resources to assist with improving patient outcomes and business processes.
Measuring for Improvement (MI) Program
The Measuring for Improvement (MI) Program assists general practices to undertake continuous quality improvement through activities informed by the meaningful use of data, to improve the health of their practice population.
Dedicated Practice Support Officers support general practices to implement the Program which involves applying a consistent approach to each quality improvement topic.